Customer Service Representative [Pakistan]


 

We are looking for customer service representatives who can join our team.

Responsibilities:

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements and skills

  • Proven customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Note: Night Shift (8:00 pm - 4:00 am)

Job Type: Full-time

Salary: Rs40,000.00 - Rs50,000.00 per month


 

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